UPANG Sterilizer Repairs

REPAIRS & ACCESSORIES

PLEASE NOTE:

We do not stock or sell the UPANG Sterilizers.

We provide UPANG service, repairs, spare parts and accessories

Our service centre is based in Lane Cove, Sydney, 2066

CONTACT US via email: hi@upangsterilizer.com.au

Repairs & Service Form

 

Accessories

Replacement light tubes for 701 & 802 models / Toothbrush Holders

To purchase either of these items - Click on light kit or toothbrush holder image below.

 

HOW DOES UPANG WORK?

uPang uses UV-C light to kill 99.9% bacteria and virus found on your items.

When the UV light hits the surface of your items, it breaks the molecular bonds within the DNA of these microorganisms, rendering them unable to function or reproduce. Used worldwide as a medical grade way to disinfect and sterilize, UV is safe and effective for your home.

How do I use UPANG?

uPang is simple and effective to use. If your items are dirty you will need to wash them first, and remove excess water, by shaking or drip drying. For items that cannot be washed just wipe them down until they are clean. You can then put your items inside the uPang and choose your cycle.

Do I need to clean the UPANG? YES

It is imperative that your UPANG remains clean inside and out to ensure efficient sterilization.

If you sterilize damp items, you will need to make sure you wipe up any droplets that fall on the inside of the machine. This will ensure that all of your surface remains reflective to send that UV light back up to sterilize your items.

To clean, remove the shelves and wash them separate in warm water. While they are drying, use a soft damp cloth (a glass specific cloth is best for this and can easily be purchased from your local grocery store) to wipe the inside of the machine, taking care to remove all water stains. When done, pop the shelves back in and press auto – any germs from the cleaning process will then be sterilized too.

PLEASE NOTE: Failure to clean your UPANG may cause electrical faults that may not be covered under warranty.

YOUR UPANG MUST BE CLEANED BEFORE WARRANTY AND/OR REPAIRS CAN BE COMPLETED. IF IT IS NOT CLEAN, A CLEANING CHARGE WILL APPLY.

How do I clean my uPang?

Remove all items from the uPang. Wash the shelves in your sink and dry. Using a soft, damp cloth, wipe down the inside of the machine to remove any water droplets or marks on the surface of the stainless steel. Return the shelves to the uPang and run a ‘Sterilization’ cycle to kill any germs and bacteria that may have been introduced from the cloth.

How often do I need to replace the light bulbs?

If you have a uPang 701 or 802, the UV light bulbs need to be replaced every 10,000 hours or 12 months of use, whichever occurs soonest. You can purchase a replacement light kit here. We also have a video to show how to replace all three bulbs.

For uPang Plus LED, you will not need to change the lights at all. If in a rare instance you have an issue with one or more of the LEDs, please contact us immediately.

Upang Service & Repairs – Download: UPANG Repair Form

New Zealand based customers will need to send their units to Sydney, Australia for any warranty repairs.

How do the different functions work?

  • Automatic (35 mins in 701/38 mins in 802) Infra-Red Low-temperature drying and UV sterilization
  • Turbo (50 mins in LED only) Low-temperature drying and UV sterilization
  • Sterilization (13 mins in 701/10 mins in 802): For items already dry or sensitive to heat. Use this cycle to sterilize dry objects such as remotes, cellphones, toys, etc.
  • Ventilation (10 mins both): Removes odours unique to breast or powder milk